Privacy Policy

Last Updated: April 29, 2026

Grin & Glow (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, or engage our services. This policy is designed to comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and the Telephone Consumer Protection Act (TCPA).

1. Information We Collect
We may collect the following categories of personal information:
– Identifiers: name, email, phone number, mailing address, IP address
– Customer records: appointment history, services received, payment details (processed securely via third-party
providers)
– Commercial information: services purchased, transaction history
– Internet/network activity: browser type, device type, website usage data, cookies and tracking activity
– Sensitive information (if voluntarily provided): health-related information handled in accordance with applicable
regulations

2. How We Collect Information
We collect information directly from you (forms, bookings, consultations), automatically (cookies, analytics tools), and from third-party platforms (CRM systems, marketing tools, payment processors).

3. How We Use Your Information
We use personal information for business and operational purposes, including:
– Scheduling and managing appointments
– Delivering requested services
– Processing payments and transactions
– Sending appointment confirmations, reminders, and updates
– Improving website performance and user experience
– Conducting internal analytics and reporting
– Complying with legal and regulatory requirements

4. SMS / A2P Messaging Compliance
By providing your phone number and opting in through our website form, you consent to receive SMS messages from Grin & Glow in accordance with the TCPA.

Types of Messages:
– Appointment confirmations and reminders

– Customer care updates and responses to inquiries
– Service-related follow-up communications
Message Frequency
Message frequency varies based on your interaction with us.
Message and Data Rates
Standard message and data rates may apply. Check with your mobile carrier for plan details.

Opt-Out Instructions
You may opt out at any time by replying STOP to any message. After replying STOP, you will receive a confirmation
message and no further messages will be sent.
Help
Reply HELP to any message or contact us at support@local.grinandglowwarren.com or (732) 356-9494.
Consent Statement
Consent to receive SMS messages is not a condition of purchase or service.

5. How We Share Information
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
Mobile Information / SMS Data – No Sharing Policy
No mobile information, including phone numbers, SMS opt-in data, and SMS consent records, will be shared with
any third parties or affiliates for any purpose. This includes, but is not limited to, marketing, promotional, advertising,
lead generation, or analytics purposes. SMS opt-in consent and phone numbers are not shared with subcontractors,
service providers, or any external party under any circumstance.
We may share other (non-SMS) personal information with:
– Service providers strictly necessary to deliver our services (CRM systems, payment processors)
– Professional advisors (legal, accounting, consulting)
– Regulatory authorities when required by law
– A buyer or successor in a merger, acquisition, or asset sale
All third parties handling non-SMS data are required to safeguard your information.

6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal
and regulatory obligations, and resolve disputes and enforce agreements.

7. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information. However,
no system is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience, monitor website performance, and support
marketing efforts. You can control cookie preferences through your browser settings.

9. Your Privacy Rights (CCPA/CPRA & Other States)
Depending on your location, you may have the right to access the personal data we collect, correct inaccurate data,
request deletion of your data, opt out of marketing communications, and limit use of sensitive personal information. To exercise your rights, contact support@local.grinandglowwarren.com. We will not discriminate against you for exercising
your rights.
We do not sell, rent, or share your personal information, including mobile numbers or SMS consent data, with third parties for marketing purposes.

10. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from
children under 13.

11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates will be reflected with a revised “Last Updated” date.

13. Contact Information
Grin & Glow
65 Mountain Blvd Ext, Suite 101
Warren, NJ 07059
Phone: (732) 356-9494
Email: support@local.grinandglowwarren.com